Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Maintenance on Demand LLC, an Ohio limited liability company doing business as REINovation ("REINovation," "we," "us," or "our"), governing your access to and use of our website at reinovation.co, our client and contractor portals at app.reinovation.co, and any related services (collectively, the "Services").

1. Our role and what we are not

REINovation is a coordination and project-management platform for real estate investors and contractors. We scope renovation and maintenance work, coordinate contractors, track progress and milestones, document work with photos, and handle invoicing and reporting for our clients.

We are not:

• A licensed general contractor. The contractors who perform work are independent third parties with their own licensing, insurance, and obligations.
• A real estate broker, agent, or property manager.
• A law firm, accountant, or tax advisor.
• A lender, escrow agent, or money transmitter. Payments are handled by third-party processors (see Section 11).

REINovation's role is limited to coordinating the Services described in your engagement. Contractors are independent of REINovation, and we do not employ them. The scope and quality of any work performed on a property is governed by the agreement between you and the contractor, with REINovation coordinating and documenting that work.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services. If you are using the Services on behalf of a company, partnership, or other legal entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you and that entity.

To use the client or contractor portals, you must create an account. You agree to:

• Provide accurate and complete information and keep it up to date.
• Keep your password and authentication credentials confidential.
• Be responsible for all activity that occurs under your account.
• Notify us immediately at hello@reinovation.co of any unauthorized use or suspected security breach.

We may suspend or terminate accounts that contain false information, are shared inappropriately, or violate these Terms.

3. Description of the Services

The Services include, depending on your role:

• For clients: submitting work requests, reviewing and approving quotes, tracking projects and work orders, communicating with the operations team, approving draws and change orders, receiving invoices, and accessing portfolio-level reports.
• For contractors: viewing available jobs matching your trades, submitting offers or claiming jobs, tracking assigned work, uploading required photos, submitting draw requests and change orders, and receiving payments based on approved draws.
• For the operations team: project creation, contractor assignment, quote management, task and draw review, invoicing, and reporting.

Specific deliverables, timelines, pricing, and scope for a project are set out in your written engagement, in an accepted proposal, or in the work order. If there is a conflict between these Terms and your written engagement, the written engagement controls for the specific subject it addresses.

4. Client responsibilities

If you are a client, you agree to:

• Provide accurate property information, including ownership or authority to commission work at the property.
• Provide timely access to the property for inspections and contractor visits, including keys, lockbox codes, or other access arrangements.
• Disclose known hazards at the property (for example, lead paint, asbestos, mold, structural issues, or pets).
• Review and approve proposals, change orders, and draws within reasonable timeframes.
• Pay invoices by the due date and keep a valid payment method on file where required.
• Comply with applicable laws regarding the property, including landlord-tenant, fair housing, permitting, zoning, and licensing requirements.

You are solely responsible for decisions about your property, including whether to proceed with work, how to handle tenants, and whether any particular work requires permits.

5. Contractor responsibilities

If you are a contractor, you agree to:

• Maintain all required licenses, insurance, and registrations for the trades you perform and the jurisdictions where you work, and provide current copies to us upon request.
• Perform work in a professional, workmanlike manner consistent with the agreed scope, schedule, and quality standards, and in compliance with all applicable laws and building codes.
• Upload required photos and documentation for each task, draw, and change order as specified in the work order.
• Not subcontract work without our written consent.
• Treat clients, tenants, and property occupants with respect and professionalism, and avoid direct solicitation of clients outside the platform.
• Report hazards, safety concerns, or material deviations from scope promptly.
• Acknowledge that you are an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and REINovation.

6. Fees and payment

Fees for a client's project are set out in the accepted proposal, work order, or invoice. Invoices are due on the date stated on the invoice. Unless stated otherwise in writing:

• Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
• We may suspend or stop work if an invoice is more than 15 days past due.
• All fees are quoted and payable in U.S. dollars, exclusive of applicable taxes, which are your responsibility.
• Payments are processed by third-party payment processors. By providing payment information, you authorize those processors to charge your payment method.

Contractor payouts are tied to approved draw milestones or the terms of the specific work order. REINovation is not a money transmitter; we coordinate payments but the underlying transfer is performed by licensed processors.

7. Cancellation and refunds

Projects can be paused or cancelled by written notice to us at hello@reinovation.co. If a project is cancelled after work has begun:

• You remain responsible for work already completed, materials already purchased, and coordination fees earned through the cancellation date.
• Non-refundable deposits and platform or coordination fees disclosed in your engagement will not be refunded unless required by law.
• Any refund eligibility is determined on a case-by-case basis and, where applicable, processed by the relevant payment processor subject to its refund policy.

8. Intellectual property

The Services, including our software, trademarks, logos, documentation, training materials, and marketing content, are owned by REINovation or its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription or engagement.

You may not: (a) copy, modify, or create derivative works of the Services; (b) reverse engineer, decompile, or attempt to extract source code; (c) scrape, frame, or redistribute any part of the Services; or (d) use the Services to build a competing product.

9. Your content and feedback

You retain ownership of the content you submit to the Services, including property information, scopes, photos, and messages ("Your Content"). You grant REINovation a worldwide, non-exclusive, royalty-free license to use, copy, store, transmit, display, and process Your Content as needed to operate and improve the Services, coordinate the work, and comply with legal obligations. You represent that you have the rights necessary to grant this license and that Your Content does not infringe any third-party rights.

If you give us feedback or suggestions about the Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback without obligation to you.

10. Acceptable use

You agree not to:

• Use the Services for any illegal, fraudulent, or unauthorized purpose.
• Upload malware, spam, or content that infringes the rights of others.
• Attempt to access accounts, data, or portions of the Services that you are not authorized to access.
• Interfere with the operation of the Services (for example, by overloading our systems, bypassing rate limits, or evading security measures).
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.
• Scrape data, harvest contact information, or circumvent REINovation to solicit clients or contractors off-platform during and for twelve (12) months after the engagement.

11. Third-party services

The Services integrate with third-party tools, which may include Vercel (hosting), Supabase (database and auth), CompanyCam (photo documentation), QuickBooks (accounting), Stripe or other processors (payments), and messaging and email providers. Your use of those tools is governed by the third party's own terms and privacy policies. REINovation is not responsible for third-party services, and any issues with those services should be directed to the third party, without prejudice to our obligations to you under these Terms.

12. Disclaimers

13. Limitation of liability

14. Indemnification

You agree to defend, indemnify, and hold harmless REINovation and its officers, members, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) Your Content; (c) your breach of these Terms; (d) your violation of any law or the rights of a third party; or (e) for clients, any condition of or activity at your property; for contractors, your performance (or non-performance) of work at a property. We may assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense.

15. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access to the Services, with or without notice, if we believe you have violated these Terms, created risk or legal exposure for REINovation or others, or if we discontinue the Services. Sections that by their nature should survive termination (including Sections 6, 8–10, 12–16, and 18) will survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-laws principles.

Informal resolution

Before filing a claim, you agree to contact us at hello@reinovation.co and describe the issue so we can try to resolve it informally. You and REINovation will attempt in good faith to resolve any dispute through discussion for at least sixty (60) days before initiating formal proceedings.

Binding arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules and Consumer-Related Disputes Supplementary Procedures where applicable. The seat of arbitration will be in Cuyahoga County, Ohio, or another location mutually agreed in writing. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver.

You and REINovation agree that any proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. The arbitrator may not consolidate claims of multiple parties and may not preside over any form of representative or class proceeding.

Exceptions

Either party may bring a claim for injunctive or equitable relief to protect intellectual property, confidential information, or security, or bring a small-claims action in a court of competent jurisdiction, without arbitration. If the class-action waiver above is found unenforceable, then the entirety of this Section 16 (except this sentence) will be null and void, and the parties will litigate in state or federal courts located in Cuyahoga County, Ohio, which you consent to as exclusive jurisdiction and venue.

Thirty-day opt-out

You may opt out of this arbitration agreement by sending written notice to hello@reinovation.co within thirty (30) days of first agreeing to these Terms. Opting out does not affect any other provision of these Terms.

17. Changes to the Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top and, for material changes, provide additional notice (for example, by email or in-app notice). Your continued use of the Services after the changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, stop using the Services.

18. Miscellaneous

• Entire agreement. These Terms, together with your written engagement and our Privacy Policy, are the entire agreement between you and REINovation about the Services.
• Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Notices. We may provide notices by email, through the Services, or by posting to our website. Notices to us must be sent to hello@reinovation.co.
• Relationship. Nothing in these Terms creates an employer-employee, partnership, joint venture, franchise, or agency relationship between you and REINovation.

19. Contact

Questions about these Terms? Contact us at:

Maintenance on Demand LLC (DBA REINovation)
Email: hello@reinovation.co
Mailing address: Available upon request. Email us and we will provide it.